Treatopedia, operating under the brand
Treatopedia ("us," "we," or "Treatopedia"), is the
author and publisher of the internet resource www.treatopedia.in on the World
Wide Web and the software and applications under the name "Treatopedia"
By using our services and portal, you agree
to all terms & conditions as mentioned in the below document.
This Privacy Policy is published in
compliance with, inter alia:
- Section 43A of the Information Technology
Act, 2000;
- Regulation 4 of the Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Information) Rules, 2011 (the “SPI Rules”);
- Regulation 3(1) of the Information
Technology (Intermediaries Guidelines) Rules, 2011.
At Treatopedia, we are committed to
protecting our customers’ personal information and/or sensitive personal data
and strive to maintain the privacy of your personal information.
Collection
of personal information
“Personal information” refers to any
information that can be used to uniquely identify, contact, or locate a person,
or can be used with other information to uniquely identify an individual.
Sensitive personal data or information, such as medical history, is considered
part of personal information.
We collect your personal information for a
variety of regulatory and business purposes, including but not limited to:
- Verifying your identity
- Completing transactions effectively and
billing for products and services availed
- Responding to your requests for service
or assistance
- Performing market analysis, market
research, business, and operational analysis
- Providing, maintaining, and improving our
products and services
- Anticipating and resolving issues and
concerns with our products and services
- Promoting and marketing our products and
services which we consider may be of interest to you
- Ensuring adherence to legal and
regulatory requirements for the prevention and detection of frauds and crimes
Treatopedia’s privacy policy describes the
personal information we may collect and our approach to handling or dealing
with the same.
Collection
of personal information
Some services require us to know who you
are so that we can best meet your needs. When you access our services or
interact with us via emails, telephone calls, or other correspondence, we may ask you to voluntarily provide us
with certain information that personally identifies you or could be used to
personally identify you.
You hereby consent to the collection of
such information by Treatopedia. Information collected by us may include (but is
not limited to):
- Contact data (such as your email address
and phone number)
- Demographic data (such as your gender,
date of birth, and pin code)
- Data regarding your usage of the services
and history of the orders/appointments made by or with you through the use of
services
- Other information that you voluntarily
choose to provide to us (such as information shared by you with us through
emails or letters)
The information collected from you by
Treatopedia may constitute ‘sensitive personal data or information’ under the
SPI Rules.
“Sensitive personal data or information” includes:
- Passwords
- Financial information such as bank
accounts, credit and debit card details, or other payment instrument details
- Physical, physiological, and mental health conditions
- Medical records and history
- Biometric information
- Information received by body corporate
under lawful contract or otherwise
- Visitor details as provided at the time
of registration or thereafter
- Call data records
You agree that you are providing all
information, including SPDI, to us voluntarily. Collection, use, and disclosure
of personal information and SPDI requires your express consent.
Disclosure
and transfer of personal information
Internal
Use: Treatopedia and its employees may utilize
personal information for internal assessments, measures, operations, and
related activities.
Authorized third parties: Treatopedia may involve third parties
for strategic, tactical, and operational purposes. These agencies, though
external to Treatopedia, will always be entities covered by contractual
agreements, including Treatopedia’s guidelines for the management, treatment,
and confidentiality of personal information.
We may transfer your personal information
to any other entity or organization located in India's or outside India's only if
it is necessary for providing services to you or if you have consented to the
same. Adequate measures shall be taken to ensure that reasonable security
practices are followed at the third party.
Government agencies: We may share your personal information
with government agencies or other authorized law enforcement agencies mandated
under law to obtain such information for verification of identity or
prevention, detection, investigation, prosecution, and punishment of offenses.
Security practices and procedures
We adopt reasonable security practices and
procedures to protect your personal information from unauthorized access or
disclosure while it is under our control. Our security practices limit access
to personal information on a need-only basis, and our employees are bound by
confidentiality policies.
We may retain your personal information for
as long as required to provide you with services or as required under any law.
When we dispose of your personal information, we use reasonable procedures to
erase it or render it unreadable.
Change to your information
We may review, correct or, update, the
information you have provided for the account, but we are not permitted to
delete any part of the personal information or other information generated on
the platform. You may request us to delete the same by writing to us.
We reserve the right to verify and
authenticate your identity and personal information to ensure accurate delivery
of products and services. Access to or correction, updating, or deletion of
your personal information may be denied if it would violate another person’s
rights or is not permitted by applicable law.
Notices
If you have any concerns or questions in
relation to this Privacy Policy, you may contact us as below:
Name:
Address: B-50, Ground Floor, Sector - 64, Noida-201301,
Phone number: 0120-3140913 / 1800-5724242
E-mail:
support@treatopedia.in
We shall endeavour to resolve your
grievances within one month from the date of receipt of such grievance.
