Can I book multiple appointments for my family at once?

Yes, you can book appointments for multiple people, including family members. Please follow the instructions on our booking page to schedule appointments for each person.

What happens if I miss my appointment?

If you miss your appointment, please contact our customer support team as soon as possible to reschedule. There may be a cancellation fee, depending on the circumstances.

How can I contact customer support if I need help?

You can contact our customer support team via our helpline, email, or live chat on our website. We're available during regular business hours to assist you.

Is my personal information secure when booking through Treatopedia?

Yes, we take data security seriously. Your personal information is protected by industry-standard security measures and encryption protocols.

What payment methods are accepted on Treatopedia?

We accept various payment methods, including credit and debit cards, online banking, and mobile wallets. For a complete list of accepted payment methods, visit our website.

How do I book a vaccination appointment online?

To book an appointment, visit our website and log in to your account. Navigate to the booking page, choose the vaccine you want, select an available date and time, and follow the prompts to complete your booking.

What safety measures are in place for in-person appointments?

Our vaccination sites adhere to strict safety and hygiene protocols to protect your health. These include regular sanitation, mandatory mask-wearing for staff and patients, social distancing measures, and other precautions.

Can I change the type of vaccine I booked for my appointment?

If you need to change the type of vaccine you booked, please contact our customer support team as soon as possible. Changes may be subject to availability and other factors, so it's important to reach out early.

What should I do if I have concerns about the vaccine I received?

If you have concerns about the vaccine you received, please contact our healthcare provider or customer support team immediately. They can provide guidance on any potential side effects and recommend appropriate next steps.

I didn't receive a confirmation email after booking my appointment. What should I do?

If you haven't received a confirmation email, please check your spam or junk folder. If you still can't find it, contact our customer support team to verify your booking and request a new confirmation email.

How can I cancel or reschedule my appointment?

To cancel or reschedule your appointment, log in to your account and navigate to your booking details. Look for the option to cancel or reschedule your appointment. If you encounter any problems, contact our customer support for assistance.

What should I do if I encounter a problem while booking a vaccine online?

If you encounter an issue while booking a vaccine online, please try refreshing the page or clearing your browser cache. If the problem persists, reach out to our customer support team through our helpline or email. Provide any error messages you receive, so we can assist you effectively.